You can call 877-410-8825 to reach our automated phone system. You can get information about:
Office Hours and Location
Status of Your Program
Worker Contact Information
You will need your Case Number and Personal Identification Number (PIN) to access the IVR system. If you don't have a PIN, the IVR system will provide you instructions on how to get your PIN when you call.
EBT Customer Service
You can call the EBT customer service phone number at (877) 328-9677. (This number is also printed on the back of your EBT card.) The EBT customer service number will let you:
Check your EBT card balance (CalFresh, CalWORKs, or General Assistance balance)
Report your EBT card lost or stolen - wait through two card number prompts without entering your EBT card number and you will hear a prompt to report your card as lost or stolen.
You may also email or call our office directly at 530-265-1340.