If you’re a business, most providers have a special business sales unit to service you. Ask for the local representative when you call their main numbers as you will get better service from a representative that knows your area.

Coverage Map

The State of California conducts regular surveys of providers to build broadband coverage maps. There is a lot of debate in the community on the accuracy of these maps. As discussed under the challenges section, it is difficult for a provider to describe the larger general area they cover and then to accurately take out all the individual “pockets” that they can’t reach. This leaves the map with a more positive depiction of local broadband coverage than is reality. The best thing to do is to contact all the providers in your area and find out which ones can actually service your location, then at what speeds and for what costs.

Multiple Provider Options

Many residents don’t realize that there are multiple broadband providers in our community, so if you call one and they can’t provide you service, don’t give up. Keep contacting other providers, especially the wireless providers for the more rural locations.

The image of the map provided is just a best guess approximation of where the ISP's deliver services since they do not provide us this information. Phase 1 is Race Communication's new 1-Gigabit fiber to the home project.  This is an older approximation of the project area which has been reduced a bit.   Suddenlink covers the Town of Truckee and Donner Summit and just announced they will be upgrading their Town of Truckee infrastructure to support 1-Gigabit Internet as well as their Lake of the Pines and Alta Sierra systems.